Terms of Service

1. Agreement and authority

These Terms are an agreement between Good Catch Relay ("Good Catch Relay," "we," "us," or "our") and the person or organization using the Service ("Customer," "you," or "your"). If you accept for an organization, you represent that you are at least 18 years old and authorized to bind that organization. If you are an authorized user rather than the contracting Customer, these Terms govern your use and you must follow the Customer's instructions and policies.

You accept these Terms by checking the acceptance box when creating or activating an account or starting subscription checkout, by signing an Order that incorporates them, or by using the Service after being given notice of them. If you do not agree, do not create an account, purchase a subscription, or use the Service.

An "Order" is an online checkout, order form, proposal, or statement of work accepted by both parties. If documents conflict, the following order controls: a signed Order, an applicable data processing addendum, these Terms, then other referenced policies. An Order changes these Terms only for the services and Customer identified in that Order.

2. The Service

Good Catch Relay provides QR-based intake for good catches, near misses, hazards, and other customer-configured safety observations. A saved submission and its management history are called a "Relay." Depending on the plan, the Service may include public QR routes, optional photos, email notifications, assignment, due dates, internal notes, closeout records, analytics, exports, billing tools, and rollout materials.

The Customer receives a limited, non-exclusive, non-transferable right during the subscription term to use the Service for its internal business operations. Workers do not need accounts. Dashboard access is limited to people the Customer authorizes. Test workspaces and test routes are for evaluation and setup, may have tighter limits, and must not be used as a live field reporting system.

3. Safety and regulatory responsibilities

The Customer remains solely responsible for workplace safety, emergency response, hazard control, required notices, investigations, recordkeeping, training, regulatory filings, labor obligations, and decisions made in response to a Relay. The Customer must maintain other channels required by law or policy for emergencies, injuries, complaints, whistleblowing, discrimination, harassment, and protected activity.

The Customer must not present a QR route as an emergency line, a guaranteed anonymous hotline, or a substitute for required reporting. The Customer is responsible for placing QR codes appropriately, identifying the responsible organization, communicating what happens after submission, monitoring the dashboard, keeping recipients current, and acting on Relays in a timely and lawful manner.

Email is a convenience, not the system of record. Delivery can be delayed, filtered, bounced, or unavailable. The Customer must not rely on email alone to discover or respond to urgent conditions and should review the dashboard directly.

4. Accounts and administration

The Customer is responsible for its accounts, authorized users, roles, recipients, divisions, routes, and account activity. Each person must use an individual account; credentials may not be shared. The Customer must promptly remove access for people who no longer need it and notify us of suspected unauthorized use.

Each active organization has one Account Owner. We may rely on instructions from that Account Owner and other users with the relevant permission. The Customer is responsible for reviewing authority before transferring ownership or granting billing, team, route, export, or settings permissions.

5. Relays, photos, anonymity, and Customer Content

"Customer Content" means Relays, photos, route and division information, logos, recipient information, workflow history, comments, exports, and other material submitted to or generated through the Customer workspace. The Customer and its licensors retain ownership of Customer Content.

The Customer grants us a limited, worldwide, non-exclusive license to host, copy, transmit, reformat, display, and otherwise process Customer Content only as needed to provide, secure, support, maintain, and improve the Service; prevent abuse; comply with law; and carry out the Customer's instructions. This license ends when the content is deleted from active systems, subject to backups, legal holds, and records we must retain.

The Customer may configure a QR route to allow anonymous submission, request a worker name, or require a worker name. The public form identifies the applicable requirement before submission. When anonymous submission is available, leaving the name field blank prevents a submitted name from appearing on the saved Relay, but it cannot guarantee that the Customer will be unable to infer identity from the description, photo, location, timing, or surrounding circumstances. We may process limited technical information for security, fraud prevention, troubleshooting, and legal compliance. The Service is not a privileged or independently operated whistleblower hotline.

The Customer must have the rights, notices, permissions, and lawful basis needed for Customer Content, configured identity and photo requirements, and its instructions to us. The Customer is responsible for telling workers about workplace reporting rules and ensuring photography is permitted wherever a photo is requested or required. Do not upload unnecessary medical or HR records, union-membership information, Social Security numbers, payment-card data, government identifiers, biometric templates, export-controlled data, or images of people when a less sensitive description will do. The Service is not offered as a HIPAA-compliant system and we do not enter into a business associate agreement unless separately agreed in writing.

6. Acceptable use

You may not, and may not permit anyone else to:

• use the Service unlawfully, deceptively, or in a way that violates another person's rights;
• retaliate against, harass, threaten, discriminate against, or unlawfully monitor a worker through the Service;
• submit knowingly false, malicious, defamatory, infringing, or unrelated content;
• upload malware or harmful files, probe security, bypass access controls, or access another organization's data;
• share credentials, scrape the Service, overwhelm routes, send spam, or interfere with normal operation;
• reverse engineer or copy the Service except to the limited extent a restriction is prohibited by law;
• resell, sublicense, or use the Service to build or benchmark a competing product without written permission; or
• use the Service in a manner that creates an unreasonable safety, privacy, security, or legal risk.

We may investigate suspected abuse, quarantine or remove harmful content, limit a route, preserve evidence, or suspend access when reasonably necessary to protect people, customers, the Service, or our legal obligations.

7. Plans, billing, renewal, and cancellation

The selected plan, billing cadence, recurring price, amount due at checkout, included usage, and any one-time service are shown before payment and become part of the Order. Prices are in U.S. dollars unless the Order states otherwise. Taxes are additional where required. Stripe processes payment information; we do not store full card numbers.

Subscriptions renew automatically. Monthly subscriptions renew each month and annual subscriptions renew each year at the then-current price unless canceled before the renewal date. You authorize the recurring charges disclosed at checkout. You can cancel through the Stripe billing portal from the Billing page. If the portal is unavailable, email us before renewal. Cancellation takes effect at the end of the current paid term and stops future renewal charges.

Fees are non-refundable except where required by law, stated in an Order, or where we discontinue a prepaid Service without a substantially equivalent replacement. Plan and cadence changes, credits, and prorations follow the amounts displayed in the billing portal. We may suspend paid features after failed payment and may use lawful collection methods for overdue amounts.

Active-route and active-division allowances are structural limits. Dashboard-user and monthly Relay amounts are fair-use guides unless an Order says otherwise. Worker submissions are not automatically blocked and Relay volume does not create an automatic overage charge in the current Service. Sustained use above a plan's intended scale may require a plan review, custom Order, or reasonable technical controls after notice.

8. Launch Assist and other professional services

Self-serve setup is included with every subscription. Launch Assist is an optional, one-time service only when selected at checkout or included in a written Order. Unless an Order says otherwise, it covers one working session of up to 75 minutes, configuration and testing of the first route, basic admin instruction, a written handoff, and one brief follow-up.

Launch Assist is not managed safety consulting, legal advice, an audit, a site inspection, custom development, data migration, workforce training, or an ongoing support retainer. The Customer must provide timely information, appropriate staff, and launch decisions. One-time service fees become non-refundable once delivery begins unless we are unable to provide the purchased scope.

9. Privacy, security, and confidentiality

Our Privacy Notice explains how we handle personal information. For Customer Content, the Customer generally determines the purpose and means of processing and we act as its service provider or processor. A data processing addendum may be available when required for an eligible Customer and agreed in writing.

We use administrative, technical, and organizational safeguards designed for the Service and use subprocessors for hosting, authentication, storage, email, payments, abuse prevention, and operational infrastructure. No system is perfectly secure. Each party will promptly notify the other of a confirmed security incident affecting the other party's confidential information when required by law or an applicable Order and will reasonably cooperate on response.

Each party will protect the other's non-public business, technical, and financial information using reasonable care and use it only to perform or receive the Service. These duties do not cover information that is public through no breach, independently developed, rightfully received without a duty, or required to be disclosed by law. When lawful, the receiving party will give advance notice of compelled disclosure.

We may use de-identified and aggregated operational data that cannot reasonably identify a Customer or person to secure, analyze, and improve the Service. We do not sell Customer Content or use it to train general-purpose artificial intelligence models.

10. Ownership and feedback

We and our licensors retain all rights in the Service, software, design, documentation, trademarks, and technology. No rights are granted except the limited right to use the Service under these Terms. If you provide suggestions, you grant us a perpetual, worldwide, royalty-free right to use them without identifying you or disclosing Customer Content.

11. Availability, support, and Service changes

We work to keep the Service available and reliable, but no uptime, response-time, recovery-time, or delivery guarantee applies unless stated in a signed Order. Support information and current targets are published on the Support page. Those targets are operating goals, not a service-level agreement.

We may change the Service to improve it, address security or legal requirements, or maintain reasonable operations. We will give reasonable notice before materially reducing a paid core feature. If we permanently discontinue a paid Service without a substantially equivalent replacement, the Customer may terminate the affected Order and receive a prorated refund of prepaid fees for the unused period.

Third-party services, internet access, devices, email systems, and customer configurations can affect operation. We are not responsible for third-party services outside our control, but we remain responsible for our selection and management of subprocessors as required by applicable law and contract.

12. Suspension, termination, export, and deletion

Either party may terminate for a material breach that is not cured within 30 days after written notice, or sooner if the breach cannot reasonably be cured. We may suspend access immediately when reasonably necessary to address a security threat, illegal use, material safety risk, nonpayment, or harm to the Service or others. When practical, we will limit the suspension and give notice and an opportunity to cure.

Customer should export needed records before termination or the end of its paid term. Export formats depend on the plan. After termination, we may delete Customer Content from active systems following a reasonable transition period, subject to an Order, applicable law, legal holds, security records, payment records, and backup cycles. Contact us before termination if you need a specific return or deletion process.

Sections that by their nature should survive will survive, including payment obligations, confidentiality, ownership, disclaimers, liability limits, indemnification, dispute terms, and general provisions.

13. Warranties, disclaimers, liability, and indemnity

Each party represents that it has authority to enter this agreement. We warrant that paid Services will be provided in a professional and workmanlike manner. Your exclusive remedy for breach of that warranty is for us to reperform the affected Service or, if we cannot, terminate it and refund prepaid fees for the unused affected period.

Except for that express warranty and to the maximum extent permitted by law, the Service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or sufficient to satisfy the Customer's legal, safety, or regulatory obligations.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from these Terms—even if advised those damages were possible. Each party's total aggregate liability arising from the Service will not exceed the fees paid or payable for the Service during the 12 months before the event giving rise to the claim. For a no-charge Service, the cap is $100.

The exclusions and cap do not apply to payment obligations, misuse of the other party's intellectual property, breach of confidentiality, indemnification obligations, fraud, gross negligence, willful misconduct, or liability that cannot be limited by law.

The Customer will defend and indemnify Good Catch Relay and its personnel against third-party claims arising from Customer Content, the Customer's unlawful or unauthorized use, or the Customer's violation of Sections 3, 5, or 6. We will promptly notify the Customer, allow it to control the defense with qualified counsel, and reasonably cooperate. The Customer may not settle a claim in a way that admits our fault or imposes a non-monetary obligation on us without consent.

14. Disputes, governing law, and general terms

Before filing a claim, each party will give written notice and allow 30 days for business representatives to try to resolve the dispute. The governing law and courts identified in a signed Order control. If no Order identifies them, these Terms are governed by the laws of the U.S. state where Good Catch Relay maintains its principal place of business, without regard to conflict-of-law rules, and disputes must be brought in the state or federal courts serving that location. Nothing prevents either party from seeking urgent injunctive relief.

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. You may not assign these Terms without our consent, except with a merger or sale of substantially all assets where the successor assumes the obligations. We may assign them as part of a reorganization, financing, merger, or sale of the Service. The parties are independent contractors. These Terms do not create employment, agency, partnership, fiduciary, or third-party beneficiary rights.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. A waiver must be in writing and is not a continuing waiver. Section headings are for convenience. These Terms and the documents incorporated under Section 1 are the entire agreement about the Service and replace prior discussions on that subject.

15. Changes, notices, and contact

We may update these Terms. For a material change, we will post the revised version and give notice through the Service or the Customer's account email. Except where a faster change is needed for law, security, or abuse prevention, material changes take effect at the next renewal or 30 days after notice, whichever is later. We may require renewed acceptance.

Legal notices to us must be sent to relay@goodcatchrelay.com with "Legal notice" in the subject. We may send notices to the Account Owner, billing contact, or account email and may also post operational notices in the Service. Notices are effective when received.